Are Transit Times Guaranteed?
Transit times are guaranteed only if noted as such on the carrier options list returned for your quote. All other transit times are reliable, but not guaranteed. Transit times do not include the day of pickup.
What Happens if my Shipment is not Ready When Your Driver Arrives at my Location?
Planning ahead is cost effective. Most commonly, the driver will not wait. The driver will be dispatched for the following day, which delays your service. You will be assessed a fee if the carrier charges for the duplicated pickup.
What Should I Do with the Bill of Lading?
All parties involved should have a copy of the Bill of Lading (buyer, seller and carrier). It is imperative that the BOL be given to the truck driver when he makes the pickup. Please keep one copy for your records.
How Should I Package my Shipments?
Please package, crate or stack on pallets securely to prevent damage. Secure cartons to the pallet with banding, shrink-wrap, stretch-wrap or breakaway adhesive. Improper packaging may void the carrier's liability for damage. Stack cartons squarely on the skid with no overhang. Be sure the top surface is flat. Labels must be placed on every piece or package.
Can I Schedule a Shipment and Have it Picked up on the Same Day?
Yes. Please allow sufficient time for same day pickups. Feel free to call us if you have special handling instructions.